Sales (New)

Jay
I recently had the extreme pleasure of purchasing a 2016 Outback. It was quite simply the most pleasant car buying experience of my life. From the initial contact with salesman John Hull, to taking delivery of the vehicle, the entire process exceeded my expectations. The price was extremely competitive, and the level of professionalism during the process blew away the other dealerships in town.
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Sales (New)

All Wheel Drive Yes!
They went well above what they were required to do in order to give my Forester good service for its 30K mile check. I'll be back for service and for my next Subaru purchase. Thank you. Kathy.
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Sales (New)

al2016
I am a returning customer to Mike Shaw with 4 other vehicles being purchased. Went I went in on 1/1/16 to trade in our Outback and getting a 2015 or 2016 Outback, I was extremely disappointed as the sales rep Gabe seemed annoyed when hashing out the deal. First, it was mentioned if we traded in our 2015 Outback trade in value would be $24500 if we purchased another pre-owned 2015 Outback. However, when we mentioned we want to buy a 2016 Outback instead due to better value, trade in value was lowered to be $22500. Shouldn't a trade in value stay consistent regardless of what vehicle is being bought instead of bait and switch technique? When I asked the sales rep to give us the worksheet so we can compare with other dealership, he quickly took away all the worksheet and stated its company policy we don't give out worksheet if you want to compare number with another dealership. I will not buy another vehicle through Mike Shaw in the future and will not refer anyone there either like I did in the past. I have never had issues with Service Dept though with all our vehicle being services over the last 7yrs. Sales area needs to see significant improvement.
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Service

jek56
Just had my new car serviced at Mike Shaw. The service was quick, the waiting area was pretty nice. My service adviser Dominick was really professional and informative. Just thought you guys would have washed my car.
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Sales (New)

Billb2312
We have purchased 5 Subaru's from Cliff and have recomeded numerous others to him. Family and friends have purchased cars from Cliff and have had the same great experience we have enjoyed every time we have dealt with him. He is a true professional and a no BS salesperson. We are Subaru people and will never buy a car from anyone but Cliff. If you want a great, fair, no pressure experience when buying a car, you should call Cliff.
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Sales (New)

saeinc
My daughter went to buy a 2015 Subaru cross check from Mike Shaw Subaru. I negotiated the trade in of her car with the salesman on the internet. Agreed on a price and advised him I wanted NO EXTRA SERVICE WARRANTY'S OR ADD ONS. He agreed and I advised my daughter the deal was made and she only had to go in and sign. When I got the copy of the bill of sale, there was a $5,198 service contract added to the price. It was not an extended warranty, it was for the 3 years that the Subaru warranty was in effect. It was for oil changes, wipers etc.. It was BS. When I called to complain, I was told they could not speak with me as my daughter actually was the buyer. To get them to cancel the warranty, I had to get an attorney involved. We were advised the credit would go through in 3-4 weeks. It took 2 months and only after the Managing partner of the dealership helped out. He was the only one who took care of this. Very bad way to do business and would never recommend buying a car there.
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Service - Park Forest, IL

Dena
I bought my car from Mike Shaw back in 2012. The service department has always been outstanding. They have always done a great job for me. I just had some work done that they helped me with on my paint job. The service department once again did a great job.
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Sales (New)

mitchmueller
They treated me excellent so I am happy to give them positive words on here. Thank you everyone for making my vehicle purchase go smoothly.
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Sales (New)

stephenalmonte
The folks at Mike Shaw Subaru are doing a great job. I walked in and spent less than 2 hours in the dealership from start to finish. I negotiated and found my best price online with Shane and then when I went to do the financing they beat my banks rate by over 1%!! I am so happy I decided to go here instead of my local Subaru dealership. Thank you Shane and Peter.
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Sales (New)

tam1234
Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never get hold of the finance guy who was working on my loan application for approval. I've called several times a day for three days and also emailed him several messages but he never return my calls nor have the courtesy to let me know either yes or no on the loan approval from the bank. Tam
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