Sales (New)

grga
I had a very positive experience with Mike Shaw Subaru Dealership. All staff were very kind and tried to help me as soon as possible. I am very satisfied with Gabriel B. who helped me to find a car for me.
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Sales (New)

UWParent
We became interested in Mike Shaw Subaru from online search showing that we could purchase a new 2015 Impreza for less than most used Subarus with 30K to 40K miles on them. Having to drive over four hours from our rural home to get to the dealership, we were hopeful that our buying experience would be effortless. Upon arrival we were greeted promptly and professionally by Dominic who made our buying experience pleasant from the start. He immediately offered us a cool water to make the 100 F day more bearable. He quickly ascertained our need and interests and showed us the to car that we had seen our online research. Upon understanding that the vehicle was for our college-bound daughter, he began directing his questions to her. He chose a test drive route that was less intimidating to a young, rural driver, which allowed our daughter to pay attention to the vehicle attributes rather that the hectic suburban traffic. After the test drive, the financing proceeded effortlessly and was completed in less than one-half of an hour, during which Dominic and several other sales associates continually asked if we were comfortable and if there was anything that we needed. Dominic and service department had the vehicle ready to roll out of the dealership as soon as the financing was finished. He then took the time to explain all the features and intrumentation on the vehicle. Dominic was courteous, friendly, professional, and respectful through the entire process and we left the dealership with our new Subaru in just under 90 minutes. We never felt rushed, pressured or overwhelmed during the process. Dominic called three days later to inquire about our trip home and our satisfaction with the car. He also asked if we had any questions about the car, service details, or our buying experience. It is refreshing to see such outstanding service in a world that very often focuses on speed at the expense of taking care of customer needs. I would highly recommend Mike Shaw Subaru to others who are searching for a reliable vehicle and a dealership that values integrity as well as the customer.
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Sales (New)

Charles
Emailed into the dealership about a Forester and a price I had got from another dealer. The internet guy John H. said he would match or beat it so since they were about 5-10 minutes from me I thought Id go there instead of across town. When I asked for numbers in a hard copy form he wanted an email with the number I gave him. Ok like I lied? So I copied and pasted the email with the number minus the guys name who gave it to me.. He replied and said he needed the full body of the email and not just a portion of it. I said no, Im not ratting anyone out with names so he took the deal off the table and said there was nothing he could do. Ok, well I dont play games so from now on, will be going across town to another dealer to buy in which I promptly did as soon as I got the email. Kinda sad considering he said he'd match or beat it only to retract it. I will not be using M.S. for my car needs anytime soon or in the future. Good luck with those tactics. They werent a hit with me!
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Sales (New)

OffendedBuyer
Sad to say, this particular dealership has failed horribly. I bought m car last year, '14, and was treated like gold. Best experience I have had in 20+ years so with that kind of treatment I took my wife there one year later as a repeat customer and I was literally shocked at the experience. In the end she was approved for 27k and the dealership repeatedly pushed for a higher model. The salesman was the most annoying con-man I have ever spoke to. (first name Shane) He had the same make of car as her, and the stories he had about what they do. He wouldn't acknowledge me at all trying to push different models on her. We brought a different approval from our bank and then they upped the car model again, and the payment. I couldn't believe this moron. I have two weeks of texts, messages and un-returned calls from them in my phone. So disappointing how Mike Shaw in Northglenn Co turned out to be. I hated having to drive 20 miles out our way so she could get what she wanted, with a much more kind experience. Definitely wait for a turn over in staff. Dealerships have them constantly. I am posting this July of 2015. Good luck if you choose to wonder into this facility.
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Sales (New)

jek56
Cliff made the deal easy and smooth. Even went out of his way to drop my old car off at my house. Truly a good guy!
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Sales (New)

hmcknight
Just bought a brand new 2015 subary legacy from mike shaw Subaru! Love it and it was so easy! Thanks mike shaw Subaru! Will be back!
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Sales (New) - Denver, CO

ah
I just purchased a new Subaru Impreza from Keith at Mike Shaw subaru. Great experience. Friendly service and answered all my questions. Would recommend doing business with them!
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Sales (New)

Jseljos
Mike Shaw Subaru was outstanding in finding my new Forester in the color and options I wanted. It took a bit of time to bring the vehicle to the dealership, and they were great about calling me regularly with updates. Working with all the different departments was a pleasure, and I love my new Subaru!
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Sales (New) - Boulder, CO

Pam
Cliff is the BEST. Very kind and patient. Will recommend him to all my friends that are in the market to buy a Suburu. Good experience overall and LOVE my new car!! Thank you for the great service.
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Sales (New)

rudy
Horrible service overall. I bought my car 3 months ago from mike shaw it currently has 2,900 miles and it has broke down on me 4 times now. They have checked my vehicle 3 times, keep giving it back like theres nothing wrong with the car and the issue persist. Everytime i go pick up my vehicle their so called technicians make me feal like terrible like if im the bad guy, trying to tell me how i did this to the car and making stuff up that would cause the car to stall, as if im the one causing the vehicle to break down. I tried asking for help. Even trading my 2015 wrx for another 2015 wrx at mike shaw where the car was purchased and there solution was to rip me off even more. I was pleading for help because i got a defective vehicle and they didnt care. They told me to get my payments to 509$ what im paying now they wanted 10,000 down or 3,500 down and monthly payments of 620$. i still have the paper where they qouted me these prices.They only care about money. They already got my money once and their trying to get it again twice as bad. These people have absolutely no consideration that im having issues with my car. They just want more and more money stay away from these thieves. To top things off they dented and scratched my car while it was being serviced. I just had my car towed to shortline subaru. I have my fingers crossed this is better service. I hope you read this review before going in to buy a vehicle here. Stay away even if you have to drive a little further it is so worth it. If only i wouldve known before buying a car here.
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